SpaSalonProducts
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An Update on Reopening | May 27, 2020

May 27, 2020

 

After weeks of planning, protocol training, and implementing enhanced safety measures that exceed state and federal regulations, we are slowly reintroducing services at all milk + honey locations this week. 

I’d like to provide in-depth detail about our reopening phases. I hope this transparency equips you with the necessary information to make the decision of when returning to milk + honey feels right for you. 

First, I’d like to highlight some critical aspects of our employee requirements:

  • At this time, we are recalling employees on a volunteer basis. It is not mandatory that service providers return to work.
  • We have updated our paid-time-off policy to include an expanded sick leave benefit. This benefit is for all employees to use toward sickness, disability, medical appointments, or if a doctor has recommended that they self-isolate due to coming into close contact with a person who is lab-confirmed to have COVID-19. 
  • We have partnered with Remedy, a fleet of open-air, drive-thru COVID-19 testing sites in Austin, Fort Worth, and Houston, that is available 24/7, 365 days a year. This partnership provides our team with free COVID-19 evaluation and testing. 
  • All milk + honey employees are required to certify they have not been in close contact with anyone who is/was COVID-19 positive to their knowledge.
  • All milk + honey employees are required to have their temperature checked with a non-touch thermometer when they arrive to work. Any employee with a temperature of 100ºF or higher will be sent home.
  • Employees will continue to follow strict sanitation policies before, during, and after each service and/or client interaction.
  • Upon arrival at any milk + honey location, there will be additional safety and sanitation measures noted throughout the space. We will have visual social distancing markers in the retail and lobby area as well as the lounge to ensure physical space is kept between individuals. 

We’re calling this current phase our “soft opening.” During this phase, we’re only offering salon treatments with reduced capacity and staggered appointments to allow for optimal social distancing. All hair-dryer/blowout and keratin services are suspended until further notice. At this time, we are prioritizing clients on the reservations waitlist as well as those who had appointments canceled due to our closure in March.

Phase 1 of our reopening begins on June 1 and we will expand our service offering to include massage, esthetics, and nail treatments. This phase is also voluntary for our employees. All services will be offered in a reduced capacity, in staggered appointment times, and with necessary modifications. In addition to blowout and keratin services, all Body Treatments, Couples Treatments, and the Warm Oil Head and Neck Massage and Hair Masque enhancements will be suspended until further notice. Any steam elements received in facial services will be replaced with hot towel compresses. Select online appointments will be available to reserve, but we will continue to primarily contact clients who have joined the reservations waitlist. If you have not done so already, you can join here

In Phase 2, we will continue to adhere to all of our enhanced sanitation and safety protocols that were put into place during our soft opening but will also increase our capacity to provide services. During this phase, we will open up additional shifts and invite more of our employees to return to work. 

The following phases will be contingent upon feedback from employees and clients, our own and expert risk assessment of the spread and danger of the virus, and further monitoring of the COVID cases here in Texas. We will provide more detail around later Phases as we know more.

Throughout every phase, we will exceed COVID-19 regulations provided to us by the Texas Department of Licensing and Regulation and ask that the following precautions, listed below, be met by our clients. If they are not, we will kindly ask you to reschedule your appointment to a later date.

  • Clients are required to wear masks upon arrival and throughout the duration of their reservation. There will be minor exceptions, which include facials, facial waxing, and changing from a personal mask to a disposable one for haircolor services. 
  • Only the client receiving the service is permitted to enter. Additional guests, including children, will not be permitted. We apologize for the inconvenience. 
  • Social distancing will be enforced — with the exception of the service provider that a client is scheduled with.
  • All clients will be asked to arrive 15 minutes prior to their reservation to allow time for an extended check-in. Check-in will include taking the client’s temperature with a non-touch thermometer. If the temperature is above 100ºF, we will ask the client to reschedule.
  • Our concierge will verbally screen clients upon arrival and inquire about the following symptoms:
    • Cough
    • Shortness of breath
    • Chills/shaking
    • Muscle pain/headache
    • Sore throat
    • Loss of taste or smell
    • Feeling feverish
    • Known contact with a person confirmed positive for COVID-19
  • A temporary sanitation surcharge will be added to each ticket.
  • We will make every effort to make payments touchless. The same card used to schedule the reservation should be physically shown to the Concierge at the time of checkout.
  • Clients should bring minimal personal items to their reservation.
  • Our amenities in the locker room are temporarily unavailable, including showers, robes, sandals, and styling products.
  • We encourage clients to bring their own water bottles but will provide water upon request in single-use cups. 
  • We recommend that our Concierge handle all retail and ask that clients refrain from touching the products on the shelves. If a client would like to try something, they may request a sample in a single-use container.

As a business owner, mother, and fellow human navigating these murky waters, I know that reopening is a big step — one that will undoubtedly spark questions and concerns. While I feel confident that our team has done (and will continue to do) an exceptional job in addressing every aspect of employee and client safety, I welcome any and all questions you have regarding our reopening. The best path forward is to continue the conversation honestly, openly, and together as we move into these next phases. 

We look forward to seeing you soon.

 

With optimism,
Alissa Bayer

Austin, Life, Living, Now Trending

Brand Love: Raven + Lily

April 15, 2020

Raven + Lily’s Hey, Neighbor blog series aims to highlight their favorite local Austin businesses. We were honored to be highlighted on their blog last week and we wanted to return the love. If you’ve never met Raven + Lily, consider this your formal introduction. 

 

Who are they?

Raven + Lily’s sustainable designs are inspired by nature and our environment. Founded in Austin, Texas, their subtropical climate provides them with an abundance of lush vegetation, verdant hills, sparkling lakes, endless vistas, big skies, and plenty of scope for imagination.

Their team works with women-led businesses who employ skilled craftspeople and invest in their respective community. Raven + Lily’s partners are committed to building their workforce and provide their employees everything they need to learn, grow, and prosper. They work with international businesses that value the tradition of craftsmanship, using locally-sourced materials and handcrafted techniques to bring their designs to life.

As pioneers of the sustainable movement, Raven + Lily favors longevity over fleeting trends. Everything they make is designed to last for more than a season. They want you feel comfortable, capable, and at ease in Raven + Lily – their pieces are made to help you navigate life’s myriad of possibilities. 

This month, they’re donating 20% of all purchases this month to communities directly impacted by the effects of COVID-19. You can learn more about their efforts here.

 

What’s on our list?

Kamali Dramatic Arc Earrings // Pink Opal

I’m obsessed with these statement-meets-minimal earrings. Even now, I’d love to wear these on a Zoom conference with my hair pulled back.

 

Anya Cuff // Brass

I love stacking delicate bracelets. This simple cuff would be an immediate staple in my #armparty (yes, that’s still a thing.)

 

Small Liya Tote // Black

If your handbag preference lands somewhere between statement tote and simple over-the-shoulder vibes, this bag is the perfect solution. I love that it’s big enough to tote a book to the park, but small enough to feel easy and convenient.

 

Where can we learn more?

You can shop Raven + Lily here.

Follow Raven + Lily on Instagram here.

Uncategorized

Join Us in Helping Our Employees

March 20, 2020


We made the tough, but right, decision to close our location doors earlier this week. Since then, we’ve been working tirelessly to support our incredible service providers and support staff, who are not currently able to perform their daily schedule of treatments and tasks due to this unprecedented situation, by providing ongoing healthcare and paid time-off benefits, daily communication regarding resources, and an employee assistance fund. This fund includes an employee relief stipend, opportunities to earn income outside of their normal job functions, as well as the efforts listed below.

Here’s how you can contribute:

  1. Join Our Reservations Waitlist. We can’t wait to see you. Click through to join our waitlist and you’ll be the first to be notified of our locations’ reopening. We’re following federal, state, and city policies to ensure everyone’s safety, but we’re hopeful that within several weeks’ time, we’ll have the opportunity to care for you once more. Join the list now.
  2. Donate to milk + honey’s Virtual Employee Relief Tip Jar. 100% of the proceeds go directly toward employee assistance. If you’d like to donate a tip to our service providers and support staff who have been impacted by our spa location closures, please click here now.
  3. Buy Gift Certificates and Treat Your Future Self. Purchasing a milk + honey gift certificate directly supports our employees and allows us to continue operating our business locally. Now through April 3, 2020, 20% of proceeds from all gift certificates purchased on shop.milkandhoneyspa.com will go directly toward employee assistance.

We appreciate your kind words and outreach greatly. We’re all in this together.

News

A Note To Our Communities

March 14, 2020

As the novel coronavirus (COVID-19) continues to impact our communities nationwide and abroad, our hearts and healing thoughts go out to those who have already been affected. We understand that this issue is cause for concern and caution, and we are monitoring the situation closely via the Centers for Disease Control and Prevention and the World Health Organization.

Rest assured that as this situation develops, we will continue to make decisions based on the health and well-being of our clients, employees, and community at large. Today, we want to share what we’re doing in all of our locations to ensure your safety.

We have always exceeded the strict sanitation guidelines set forth by the Texas Department of Licensing and Regulation, and will continue to implement these preventative actions to limit potential exposure to viruses or unwanted bacteria.

 

What We Have Always Done

  • The daily cleaning and sanitization of our spaces and tools. Multi-use implements (hair clippers, hair scissors, hair combs, nail clippers, tweezers) are washed, sanitized, and sterilized in a UV sterilizer after every client.
  • Single-use items (gloves, tissues, orangewood sticks, cotton balls, thread, extension pads, nail buffer blocks, and gauze) are disposed of after each service.
  • Chlorine-bleach solution is used in every laundry wash.
  • Employees are required to wash their hands after using the restroom, after eating, and before and after each service.

Additional Measures We’re Taking

  • EPA-registered disinfectant is used to wipe down frequently-touched objects, such as door handles, phones, computers, counters, and other high-traffic areas.
  • Ethyl-alcohol hand sanitizer that contains at least 60% alcohol is available throughout the space for both staff and client use.
  • We encourage our team to stay home if they, or a loved one, feel sick as it is of the utmost importance to us that we all exercise caution. We offer paid time off and subsidized medical benefits so that our employees feel supported and cared for.
     
  • We encourage clients to stay home if they feel sick. We are happy to reschedule appointments, especially as we all continue to exercise caution.

Our spa and salon locations, as well as milkandhoney.com, will remain open and we will continue to ensure a safe, exceptional experience for all of our clients and employees. Please don’t hesitate to contact us with questions or concerns. 

Skin, Skin Care, Skin Care, Treatments

5 Steps to the Best Wax

January 7, 2020

From your brows to your bikini line, waxing is a great shortcut. The hair removal method can make your growth cycles more consistent, prevent ingrown hairs, and help to achieve your smoothest possible skin. Whether you’re new to waxing or not, you can never have too many tips to make it more relaxing. We asked milk + honey esthetician, Nicole Burke for her go-to advice for the easiest wax.

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Hair, Hairstyles, Salon

How to Help Your Blowout Last 5 Days

September 16, 2019

If you ask me, blowouts are among life’s greatest luxuries. Sure, a full-on spa day is also a treat, but it requires both a larger time and financial commitment. On the flip side, there’s always 45 minutes open somewhere on your calendar, which is exactly how long it takes to receive a blowout at SALON by milk + honey. From the head massage to the light-airy hairstyle, I always leave the salon fully relaxed and feeling 10/10 confident. I’ve done quite a bit of R+D to develop tricks that extend the post-blowout feeling and I’m here to share what works for my hair.

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Life, Living

New Moon Guide | July 31st, 2019

August 1, 2019

The new moon arrived on July 31st at 10:11pm CT.

 

Mercury finally turned direct yesterday — time to celebrate! Things should feel less out-of-whack in the coming weeks, particularly when it comes to technology and communication. While we’re not out of the woods yet (post-retrograde is real), allow yourself time to reflect on the lessons taught by Mercury Retrograde. Are you ready to pencil in a digital detox? Did a miscommunication reveal perspectives you hadn’t previously considered? This is the perfect time to turn inward and hold yourself accountable.

Try approaching goals on a monthly basis. What are a few things you’d like to accomplish in August? Meditate on it, write it down on paper, and keep the goals somewhere visible. (Think: bathroom mirror, on your desk, bookmarked in your journal, or by your bed.) Check in with your goals throughout the month to make sure you’re on track. Remember to use a positive and encouraging tone with yourself. Only had time to pencil in 15 minutes of meditation instead of a yoga class? That’s better than nothing andtomorrow’s a new day.

This new moon brings a shake-up — whether that be a break-up or breakthrough. It’s an ideal time to turn over a new leaf or start something you’ve been putting off. Start that blog. Apply to your dream job. Make that dating profile. It’s Leo season after all.

Remember to practice patience during this cycle. Try to slowly emerge from Mercury Retrograde and be mindful of lessons learned.

The new moon is always the right time to set intentions and question old habits. What’s working well for you? Where could you make space to try something new?

Ingredients, Products, Skin, Skin Care

3 Tips for Choosing an Effective Eye Cream

June 24, 2019

If Eye Cream isn’t a solid step in your skincare regimen yet, that’s okay. While it’s a good rule of thumb to preventatively incorporate anti-aging products before you need them, it’s never too late to start. 

It can be challenging to navigate the “must-haves” and essential ingredients when shopping for an effective eye cream. We’re proud of each ingredient in our hyperclean formulation, but these three pack the biggest punch in our Eye Cream.

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Gift Guide

Mother’s Day Gift Guide | New Mom

April 30, 2019

Gifting the influential women in our lives is obviously important, but sometimes it can be difficult to know where to start. Thankfully, we’ve recruited some mamas at milk + honey HQ to provide a quick (and easy) guide to shopping for Mother’s Day. Today, we hear from Marisa Tom, the Marketing Director at milk + honey and mom to a 19-month-old daughter.

Ultimate Facial
I’m a sucker for a facial and since it’s Mother’s Day, I want all the bells and whistles, too — aka extra cleansing, Ultrasonic Technology, and a Back Treatment.C

milk + honey Home Fragrance No. 08
This is milk + honey spa in a bottle. I feel like I can breathe easier and unwind a little bit more once I’ve spritzed this around the house. I think of it as a simple way to spark joy. My favorite way to use? Open the windows on a sunny day, spray the pillows and sheets, and let the fresh air mix with the lavender/eucalyptus blend for a refreshing ambiance. 

Wild Lather Cold Process Soap
I love stocking my shower with beautiful, invigorating bar soaps, which add a pop of color and texture to the usual lineup of shampoo and conditioner. Right now, I can’t decide between the Tokyo Roast and Kyoto blends, which both remind me of my trip to Japan (one of my favorite places in the world). Shop at milk + honey locations.

Shop milk + honey Mother’s Day retreats here.

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