If you’ve been to milk + honey recently or have an appointment scheduled in the coming weeks, you may have noticed some changes in our processes. In some cases we’ve been a bit slower at scheduling your appointment or checking you out as our concierge staff learns to master the new system. We truly appreciate the patience you’ve shown.
With that said, we are very excited about the new system because of the many benefits it will offer you:
Better Email Communication
In the past, we offered limited email confirmations. With our new system, you will receive an email immediately after you schedule your appointment, and then again about 36 hours prior to your appointment to confirm. The new confirmation email offers a simple link that allows you to confirm the appointment with a single click rather than having to reply to our email. These emails also include links that will automatically put your appointment into calendar apps, such as Outlook and iCal.
If for any reason you would prefer not to receive any email communications from us, we’ll be happy to confirm by phone, and will remove you from all email lists.
Online Account Management
Our new system also allows you to manage your own milk + honey account online. From our online portal, you will be able to:
- • View future and past appointments
- • Review product purchases and place online orders
- • Confirm or cancel upcoming appointments
- • View your series or milk + honey memberships
- • View your VIP point balance
- • Purchase popular products that are available at the spa as well as series, memberships, and gift certificates
Over the next few months, we will also start to offer online booking of certain treatments, allowing you to schedule your treatments from a computer or smart phone.
As a bonus for using this system you will earn 1,000 VIP points for creating an online account. Keep in mind that this is a new system, so data only goes back to December 2011. We’re confident this system will become more and more useful with time.
Online Gift Certificates
Just in time for the holiday season, we have a new system to purchase gift certificates that can be emailed or printed instantly. If you are looking for a beautiful instant gift certificate, click here. If you prefer to have a gift certificate mailed to you or yours, please click here. Don’t forget that we have special Holiday Packages for you to enjoy as well.
We truly appreciate your patronage and hope our new system will enhance your experience with milk + honey. If we can be of any further assistance, please let us know.